FOR SUCCESS TEAMS
What is Lyra
The meeting platform built for Customer Success teams who need to retain and grow accounts. One click join for clients, no downloads, and a professional branded experience that builds trust from day one.
It keeps a complete record of the account. Sales context moves forward automatically so you know exactly what was promised, who was involved, and the client's goals before the onboarding call.
Lyra captures context automatically, giving you everything needed to delight customers. Action items are captured instantly so nothing slips through the cracks between calls.
Why do teams switch to Lyra?
1.
Fix the Sales to Customer Success handover. Fix the Sales to Customer Success handover. Sales calls live in one place. CSMs see exactly what was promised during the deal cycle. Onboarding runs clean with no surprises and no asking the client to repeat themselves.
2.
Ensure every customer gets the same answer. When product features or policies change, the knowledge updates once in Lyra. Every CSM gives the same answer, preventing confusion and preserving trust.
3.
Identify renewal risks early. Capture expansion signals and risk indicators in real time. You see renewal risks coming months in advance, not weeks before the contract ends.
4.
Get new CSMs up to speed faster. New hires lean on Lyra to learn account history instantly. They answer complex questions on Day 1 by querying past meetings, rather than chasing senior staff for context.
Why move from Zoom/Google Meet?
The meeting platform designed for retention. Zoom forces app downloads and multiple clicks. Google Meet creates friction for anyone not on Google. Both require awkward AI bots just to get the job done.
Lyra is engineered for retention. Give clients a 1-click join experience, while your AI teammate writes updates, tracks renewal risks, and saves all context in one place.
Who else is switching?
High-touch Onboarding and Success Teams. CS teams who are tired of chasing Sales for context and want to deliver a premium client experience.
Lyra turned hours of follow-up into minutes.
Iman Gadzhi — Founder, Consulting.com
What is the expected ROI?
Turn admin time back into retention. Stop searching for context. Before your next call, know exactly who has been involved, what was discussed, and where things stand.
After switching to lyra
40%
2x
0%
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